CANCELLATION & REFUND POLICY
REFUND
Once the Trip is cancelled successfully, An2 Skills Private Limited will initiate the refund to your source account within 4-7 Business working daysCANCELLATION POLICY
You can cancel a trip at any time through the An2 cabs app but may be charged a cancellation fee if you cancel after you’re matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for drivers and a seamless experience for riders.
CANCELLATION FEE
You may be charged a cancellation fee if:You cancel after the grace period of 3 (three) minutes after the driver accepts the trip for all products except Auto, Connect, and Intercity.For Auto, Connect, and Intercity, the grace period changes to 5 (five) minutes after the driver accepts the trip.
Your driver cancels after waiting for a minimum of 5 minutes at your pickup location.